Independence Support

Casework Service

Our Casework team work alongside Manchester City Council to ensure people aged 65 and over receive the financial support they are entitled to.

Following a professional referral to our service, our Caseworkers will visit you at home and help you make applications for benefits, pensions, discounts and priority services. Our service is confidential and discreet and may result in you increasing your income.

The service can help you:

Access welfare benefits: Find out which benefits you are eligible for and get help with applications, form-filling and reconsiderations.

Access online services: Get help accessing and applying for online services such as Blue Badges and Travel Passes.

Aids and adaptations: Get support with the referral process for aids and adaptations that may improve your mobility and reduce the risk of falls, such as walk-in showers and grab rails.

Understand what support is available: Our Caseworkers can guide you to other relevant services, help with referrals, and speak to other services on your behalf.

Check Eligibility

Help To Move

The Help To Move service helps people aged 55 and over move out of Manchester City Council Neighbourhood Apartments and into a long-term, suitable tenancy.

Our Caseworkers work with clients, their families and the professionals involved in their care to coordinate support throughout the moving process (usually lasting around 4 weeks).

Support may include:

Accessing available grants and funding.

Sourcing essential household items for their new home.

Working with social workers, the Neighbourhood Team, charities, and contractors.

Making the best use of available funding, grants and the belongings a client already has.

Providing practical support before and during the move.