How We Are Regulated
Charities Commissions
We are a registered charity and are subject to Charity Commissions regulations. Our Charity commission entry can be seen here
https://register-of-charities.charitycommission.gov.uk/charity-search/-/charity-details/5027157
Companies House
We are also registered as a company limited by guarantee with Companies House. Our Companies House entry can be seen here.
https://find-and-update.company-information.service.gov.uk/company/08008229
Financial Conduct Authority
We are licensed by the FCA as a provider of consumer credit for the purposes of making loans to qualifying clients for home repairs purposes. Our FCA entry can be viewed here
Fundraising Regulator
The Fundraising Regulator governs how we can fundraise and is there to protect the public from unscrupulous practices. In registering with them we agree to follow the Fundraising code available here.
Information Commissioners Office
Our privacy statement can be seen here.
Complaints
We value customer feedback. If you wish to raise a concern or a complaint please follow the complaints procedure which can be seen here.